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Betting Rules

These Betting Rules explain the general conditions that apply when you use the betting and gaming services available through Candy 96 Casino. They are intended to help you understand how bets are placed, accepted, settled and reviewed. Please read these rules together with the applicable Terms and Conditions, Privacy Policy and Responsible Gambling information before playing.

Candy 96 Casino operates under licences issued by the Curaçao Gaming Authority (reference OGL/2024/431/0231) and the Anjouan jurisdiction, providing regulatory framework for its gaming services.

General betting conditions

By opening, accessing or using an account with Candy 96 Casino, you agree to follow these Betting Rules and any other rules displayed for a particular game, promotion or service. If you do not understand a rule, you should not place a bet until you have obtained suitable clarification. Rules may vary between products, games and markets, so always check the information shown on the relevant betting or game screen.

You must be legally permitted to use online gambling services in your location. You are responsible for checking the laws that apply to you before creating an account or placing a bet. Access may be restricted in some jurisdictions, and Candy 96 Casino may refuse or limit access where required by applicable law, regulatory requirements or internal controls.

You must provide accurate, current and complete information when registering and whenever information is requested. An account must be used only by the registered account holder. You must keep your login details, payment information and other security credentials confidential and notify the operator promptly if you believe your account has been accessed by someone else.

  • Only one account should be used by each player unless the applicable account terms expressly allow otherwise.
  • You must not allow another person to place bets using your account.
  • You must not use the service for unlawful activity, fraud, money laundering or any other improper purpose.
  • You must not attempt to interfere with the website, games, payment systems or security measures.
  • You must not use software, devices or methods designed to gain an unfair advantage or automate play without authorisation.

Candy 96 Casino may carry out identity, age, location, payment and account checks. These checks may be completed before or after a bet is placed, and may be required before a withdrawal or other account activity is processed. If requested information is not provided, an account or transaction may be restricted while the matter is reviewed.

Placing and accepting bets

A bet is generally submitted when you select the relevant option, enter the stake and confirm the transaction through the available betting interface. The amount, selection, odds or game terms should be checked carefully before confirmation. Once submitted, a bet may not be changed, cancelled or withdrawn unless the applicable rules or the operator expressly permit it.

A bet is not necessarily accepted simply because it has been entered on a screen. Acceptance may depend on the bet being successfully recorded, the account having sufficient available funds, the market or game being available and the transaction passing applicable checks. The account history or other confirmation provided through the service may be used to show whether a bet was recorded.

You should review your account balance and betting history regularly. If a bet, deposit, withdrawal or other transaction appears incorrect, you should raise the matter as soon as possible through the available support process. Records held by the operator may be used when investigating a query, subject to applicable law and privacy obligations.

Errors and unusual transactions

Technical, display, pricing, communication or administrative errors may occasionally occur. This may include an incorrectly displayed price, an incorrect balance, a duplicated transaction, an incorrectly settled bet or information that does not match the intended game or market. Where an obvious or material error affects a bet, Candy 96 Casino may review the transaction and take reasonable corrective action in accordance with the applicable terms and law.

Corrective action may include cancelling or voiding an affected bet, correcting an account balance or applying the result that would reasonably have applied without the error. A bet may also be reviewed where there is evidence of fraud, collusion, account misuse, prohibited conduct or a breach of these rules. Any action should be considered in light of the circumstances and applicable requirements.

Availability and interruptions

The website, games and betting services may be temporarily unavailable because of maintenance, technical problems, telecommunications issues, scheduled updates or events outside the operator's reasonable control. If a bet is interrupted, do not assume that it was accepted or settled. Check the relevant account history and follow the available support process if the outcome is unclear.

Game results, settlement and payments

Bets are settled using the result or outcome recorded for the relevant game, event or market. The specific settlement method may be stated in the rules displayed for that product. Where a result is delayed, corrected, disputed or unavailable, settlement may be postponed until reliable information is available. Results may be amended where an official correction or verified technical issue affects the original outcome.

The amount returned from a winning bet depends on the applicable odds, game rules, stake and any other conditions shown at the time the bet is accepted. A displayed return may include the original stake or may be calculated separately, depending on the product. Check the relevant information before confirming your bet rather than relying on an estimate.

Winnings and account balances are subject to verification and any applicable account, payment and legal checks. The payment method used may need to belong to you and may need to be verified. Requests to withdraw funds may be reviewed to confirm account ownership, compliance with these rules and the absence of unresolved transactions or concerns.

  • You should use payment methods that are authorised for your account and permitted by applicable law.
  • A transaction may be declined, delayed, reversed or placed on hold where verification or security checks are required.
  • Amounts credited in error must not be used or withdrawn and may be corrected or recovered.
  • You remain responsible for understanding any tax or reporting obligations that may apply to your gambling activity.
  • Settlement information should be checked in the account history and retained where you need a record of your activity.

If a dispute arises about a bet or payment, the matter should first be raised through the available support channel with relevant details, such as the account reference, date, game or market and transaction information. Do not send passwords or other sensitive security details when making an enquiry.

Responsible and fair play

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only gamble with money you can afford to lose. Do not borrow money, chase losses or continue playing because you feel pressured to win. Taking regular breaks can help you keep your play within limits that are comfortable for you.

  • Decide how much time and money you are willing to spend before starting.
  • Keep gambling separate from essential household expenses.
  • Avoid gambling when affected by alcohol, drugs, stress or strong emotions.
  • Do not increase stakes to recover previous losses.
  • Use available deposit, spending, session or activity controls where offered.
  • Ask for help if gambling is affecting your finances, relationships, work or wellbeing.

Candy 96 Casino may apply account restrictions, temporary suspensions or other safeguards where responsible gambling concerns, legal requirements, verification issues or unusual activity are identified. You may also request limits, a break or account closure through the available account support process. Restrictions may not be removed immediately, and reopening an account may require further checks.

Fairness, security and compliance

Games and betting services are intended to operate according to their published rules and applicable standards. Attempts to exploit a vulnerability, manipulate a result, coordinate with other players or misuse a promotion are not permitted. Where activity raises a security, integrity or compliance concern, access may be restricted while an appropriate review is completed.

These Betting Rules should be read with the current Terms and Conditions and the rules shown for the specific game or market. If there is a difference between general information and a product-specific rule, the applicable specific rule may govern that bet, subject to applicable law. Candy 96 Casino may update these rules from time to time. The current version available through the website should be reviewed before you play.