Privacy Policy | Candy 96 Casino

Information we may collect

When you use Candy 96 Casino, we may handle information that identifies you, relates to your account or is generated through your use of the website. The information collected depends on the services you use, the checks required and the choices you make. We seek to collect information that is relevant to operating the website, providing services and meeting our responsibilities as an online gambling business.

Account and contact information

This may include details provided when you register or update an account, such as your name, date of birth, username, contact details, account preferences and communications with customer support. We may also record information about your account status, responsible gaming settings and requests made through the website.

Identity and verification information

To verify identity, age, eligibility and account ownership, we may request documents or information such as identity documents, proof of address or other verification material. We may use information from verification providers and screening services where appropriate. These checks help prevent identity misuse, fraud, money laundering, underage gambling and other unlawful or unsafe activity.

Payment and transaction information

We may record deposits, withdrawals, wagers, winnings, payment method details, transaction references and related account activity. Payment processing may involve third-party payment providers. We do not need to retain complete payment credentials where a secure payment provider processes them on our behalf, although transaction and verification records may still be maintained.

Technical, device and usage information

When you visit or use the website, technical information may be collected automatically. This can include an IP address, browser type, device information, operating system, language settings, approximate location derived from technical data, pages viewed, login activity, session information and website events. We may also use cookies and similar technologies to remember settings, support security and understand how the website is used.

How we use information

Personal information may be used for the following purposes. We try to use information in a way that is proportionate to the purpose for which it was collected and consistent with applicable privacy requirements.

Creating, maintaining and administering your player account.
Providing casino services, processing account activity and displaying relevant account information.
Processing deposits, withdrawals and other payment-related requests.
Verifying identity, age, location, account ownership and eligibility to use the services.
Detecting, investigating and preventing fraud, payment abuse, security incidents, collusion, money laundering and other prohibited or unlawful activity.
Meeting legal, regulatory, tax, accounting, auditing and responsible gambling obligations that apply to the operation of online gambling services.
Responding to questions, complaints, technical issues and support requests.
Improving website performance, functionality, security and user experience.
Sending service messages about your account, transactions, security, changes to the website or important terms.
Sending marketing communications where permitted and where you have provided any consent required. You can withdraw consent to marketing at any time.
Protecting the rights, property, safety and security of players, the website and relevant service providers.

Some information may be combined with information received from payment providers, identity verification services, fraud prevention services, technical vendors or other organisations that help operate the website. These providers may only use information for agreed services, security, compliance or other permitted purposes. Information may also be disclosed where required to do so by law, court order or a competent authority, or where disclosure is reasonably necessary to prevent harm, fraud or other serious misuse.

Marketing choices

Service communications are necessary for account administration and are different from promotional marketing. Where marketing is sent by email, text message or another channel, you can use the available unsubscribe option or contact us to withdraw your consent. Withdrawing marketing consent does not affect the lawfulness of marketing sent before the withdrawal and does not stop essential account, security or transaction messages.

Cookies, security and data sharing

Cookies and similar technologies

Cookies are small files or similar technologies stored on your device when you visit a website. Candy 96 Casino may use them to keep you signed in, remember preferences, support essential website functions, protect accounts, measure performance and understand how visitors use the website. Some cookies may be placed by service providers that assist with analytics, security, payments or website functionality.

You can manage or block cookies through your browser settings. If you disable certain cookies, some website features may not work correctly, and you may need to enter information again during future visits. Browser controls do not necessarily remove information already collected or prevent all technical data from being processed for essential security and service purposes.

Security measures

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Access to information may be limited to people and service providers who need it for their work. Security measures can reduce risk but cannot guarantee that information transmitted or stored online will always be completely secure. You should keep your password and other account credentials confidential and contact support promptly if you believe your account has been compromised.

Service providers and international handling

Some functions may be performed by third-party providers, including payment, verification, hosting, technology, customer support, security, analytics and communications providers. They may handle information on our behalf or as separate service providers under their own privacy terms. Depending on the service used, information may be processed or stored outside Australia. We take reasonable steps to use suitable providers and protect information when it is shared for legitimate purposes.

Your privacy rights and data requests

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. You can ask for access to your information, request correction of information that is inaccurate or incomplete, request deletion of information where deletion is permitted, and withdraw consent to marketing communications. You may also ask questions about how your information is used or raise a concern about our handling of personal information.

To exercise these rights, contact support@candy96casino.best and explain your request. For security, we may need to confirm your identity before providing information or changing account details. We may ask for additional information so that we can locate the correct account and prevent unauthorised access. We will consider and respond to valid requests within a reasonable timeframe, subject to applicable requirements and the nature of the request.

Deletion is not always immediate or possible. Some records must be kept for a period required by law even after an account is closed. This may include identity, transaction, payment, security, fraud prevention, accounting or responsible gambling records. We may also retain limited information where it is needed to resolve disputes, enforce terms, protect the website or comply with a legal obligation. When information is no longer needed, it will be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The current version will be made available on the website. If a change is significant, we may provide additional notice where appropriate. You should review this page periodically so you remain informed about how information is handled.

If you have a privacy question, want to exercise a data right or need help understanding this policy, contact support@candy96casino.best. This Privacy Policy is general information and does not limit any rights you may have under applicable Australian privacy requirements.